RedTeamTools and The CORE Group want you to be totally satisfied with your purchase. If any equipment you obtain from us fails due to manufacturing defect or does not include the parts and features described on our site, you are entitled to return it to us for a full refund. Please let us know within 30 days of delivery if you wish to return an item. If any of our items fails during use, we will work with you to make things right. If it can be determined that the problem was not related to misuse or intentional damage, we’ll replace it or return it at our cost. All we ask is that you ship the faulty item back to us so that we can inspect it, in order to improve the quality and experience for future customers.